return policy
REFUND POLICY
We want you to be satisfied with your purchase. If you're not happy, we offer returns within 30 days of delivery.
30-DAY RETURN WINDOW
You may return eligible items within 30 days of receiving your order for a full refund.
ELIGIBLE FOR RETURN:
✅ Unworn, unused items in original condition ✅ Items with original tags and packaging ✅ Items that are defective or damaged upon arrival ✅ Wrong item was sent
NOT ELIGIBLE FOR RETURN:
❌ Personalized or custom items ❌ Items damaged through normal wear and tear ❌ Items without original packaging ❌ Items returned after 30 days ❌ Watches and certain electronics (non-returnable items will be marked on product page)
HOW TO RETURN:
Step 1: Contact Us • Email us at delroybeck2@gmail.com within 30 days • Include your order number • Explain reason for return • Include photos if item is damaged/defective
Step 2: Get Return Authorization • We'll review your request within 24-48 hours • If approved, we'll provide return shipping instructions • Return address will be provided based on your specific order and will vary by supplier location
Step 3: Ship Item Back • Pack item securely in original packaging • Ship to the address provided • We recommend using tracked shipping • Customer is responsible for return shipping costs (unless item is defective/wrong) • Note: Products are fulfilled by our international suppliers. Return shipping may take longer and customers are responsible for any customs fees on returns.
Step 4: Receive Refund • Once we receive and inspect the returned item • Refund processed within 5-10 business days • Refund goes to your original payment method
DAMAGED OR DEFECTIVE ITEMS:
If your item arrives damaged or defective: • Contact us immediately at delroybeck2@gmail.com with photos • Include your order number
We offer flexible solutions: • Option 1: Keep the item and receive a full refund • Option 2: Return with free shipping label for full refund or replacement
We'll work with you to find the best solution.
WRONG ITEM SENT:
If we sent the wrong item: • Contact us with photos • We'll provide free return shipping • Correct item will be sent or full refund issued
SHIPPING TIMES:
• Processing time: 2-5 business days • Delivery time: 7-30 business days depending on destination • US orders typically arrive in 7-15 days • International orders may take 15-30 days • Faster delivery to US, Canada, Europe, and Asia • Tracking provided for all orders
REFUND PROCESSING:
• Refunds processed within 5-10 business days after we receive returned item • Refunds go back to original payment method • Original shipping costs are non-refundable (unless item was defective/wrong)
NON-DELIVERY:
If your order doesn't arrive within 30 days: • Contact us immediately • We'll investigate with the carrier • Full refund or replacement if item is lost
EXCHANGES:
We don't offer direct exchanges. To exchange an item:
- Return the original item for a refund
- Place a new order for the item you want
CONTACT US:
Email: delroybeck2@gmail.com Response Time: Within 24-48 hours
We're committed to your satisfaction and will work with you to resolve any issues fairly.