Frequently Asked Questions
Frequently Asked Questions
Orders & Payment
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment methods displayed at checkout.
Q: Is it safe to shop on your website?
A: Yes! Our website uses SSL encryption and secure payment processing to protect your personal and financial information.
Q: Can I modify or cancel my order?
A: Orders can be modified or cancelled within 2 hours of placement. After that, orders enter processing and cannot be changed. Contact us immediately if you need to make changes.
Shipping & Delivery
Q: How long does shipping take?
A: Processing takes 1-3 business days, then shipping takes 5-14 business days depending on your location. Express shipping (3-7 days) is available for faster delivery.
Q: Do you ship internationally?
A: Yes! We ship worldwide. International orders may take 10-21 business days and may be subject to customs duties.
Q: How can I track my order?
A: You'll receive a tracking number via email once your order ships. Use this number on the carrier's website to track your package.
Products
Q: Are your products authentic?
A: Absolutely! We work directly with manufacturers and authorized suppliers to ensure all products are genuine and high-quality.
Q: What if I receive a damaged item?
A: Contact us immediately at support@herodropstore.com with photos. We'll arrange for a replacement or full refund at no cost to you.
Q: Do you offer warranties on products?
A: Many of our products come with manufacturer warranties. Specific warranty information is listed on individual product pages.
Returns & Refunds
Q: What is your return policy?
A: We offer 30-day returns on most items. Items must be unused and in original packaging. Contact us to initiate a return.
Q: How long do refunds take?
A: Refunds are processed within 5-10 business days after we receive your returned item.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item is defective or we made an error.
Customer Service
Q: How can I contact customer service?
A: Email us at support@herodropstore.com. We respond within 24 hours during business hours.
Q: What are your customer service hours?
A: Monday-Friday: 9 AM - 6 PM EST, Saturday-Sunday: 10 AM - 4 PM EST
Still have questions? Contact us at support@herodropstore.com and we'll be happy to help!