shipping policy
SHIPPING POLICY - HERO DROP STORE
Order Processing Time
- Standard Processing: Orders take 1 to 3 business days (excluding weekends and holidays) to process, pack, and hand off to the shipping carrier.
- Tracking Notification: You will receive an automated confirmation email with tracking links as soon as your package is scanned by the courier.
Shipping Origin Each product on our store ships from either our US fulfillment warehouse or our international fulfillment hubs, as clearly indicated on each product page. Estimated delivery windows begin after the order has been processed and shipped.
🚚 Ships from USA Fast delivery directly from our US warehouse.
| Destination | Delivery Time | Cost |
|---|---|---|
| United States | 3–5 business days | Free |
🚚 Ships from China Sourced directly from our international fulfillment hubs for the best competitive prices.
| Destination | Delivery Time | Cost |
|---|---|---|
| United States | 3–6 business days | Free |
| United Kingdom | 4–7 business days | Free |
| Canada | 4–7 business days | Free |
| France | 4–10 business days | Free |
| Netherlands | 4–5 business days | Free |
| Belgium | 4–7 business days | Free |
| Germany | 7–12 business days | Free |
| Italy | 4–8 business days | Free |
| Spain | 4–8 business days | Free |
| Ireland | 7–11 business days | Free |
| Sweden | 6–11 business days | Free |
| Australia | 6–14 business days | Free |
| New Zealand | 4–8 business days | Free |
| Norway | 5–10 business days | Free |
| Switzerland | 5–8 business days | Free |
| Portugal | 5–9 business days | Free |
| Denmark | 5–11 business days | Free |
| Poland | 4–9 business days | Free |
| Singapore | 4–6 business days | Free |
| Malaysia | 4–6 business days | Free |
| Jamaica (via freight forwarder) | 10–15 business days | Free |
Note: Delivery times may vary slightly depending on customs clearance delays and local courier conditions.
🇯🇲 Notice for International & Freight-Forwarding Customers (Jamaica) If you are using a US-based freight forwarding address (such as Agape, ShipMe, Mailpac, etc.) to receive your items in Jamaica:
- Delivery to your US Address: Our standard delivery window applies to getting your package safely delivered and scanned into your forwarder's Florida warehouse.
- Forwarding Timelines: Please allow additional time for your freight forwarder to process, fly, and clear your package through Jamaica Customs.
- Local Fees: All local freight-forwarding fees, Jamaican customs duties, and local island delivery taxes are paid directly to your shipping provider and are the responsibility of the customer.
Important Delivery Notices
- Free Shipping: We proudly offer free shipping to all standard delivery addresses storewide (including all Florida freight-forwarder addresses).
- Multiple Package Shipments: If you order multiple different items, they may arrive in separate packages at slightly different times.
Customer Support
- 📧 Email: support@herodropstore.com
- 🌐 Website: herodropstore.com
- 📞 Phone: +1 876-815-2997
- 📍 Address: George Reid District, Spur Tree P.O., Mandeville, Manchester, Jamaica
- ⏱️ Response Time: We respond to all inquiries within 24–48 hours.