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Frequently Asked Questions

Frequently Asked Questions

📦 Shipping & Delivery

How long does processing take?

Orders take 1–3 business days (excluding weekends and holidays) to process, pack, and hand off to the shipping carrier.

How long does delivery take?

Delivery times depend on your location and the product's shipping origin, as shown on each product page:

🚚 Ships from USA — Fast delivery from our US warehouse:

  • United States: 3–5 business days

🚚 Ships from China — Sourced from our international fulfillment hubs:

  • United States: 3–6 business days
  • United Kingdom: 4–7 business days
  • Canada: 4–7 business days
  • France: 4–10 business days
  • Netherlands: 4–5 business days
  • Belgium: 4–7 business days
  • Germany: 7–12 business days
  • Italy: 4–8 business days
  • Spain: 4–8 business days
  • Ireland: 7–11 business days
  • Sweden: 6–11 business days
  • Australia: 6–14 business days
  • New Zealand: 4–8 business days
  • Norway: 5–10 business days
  • Switzerland: 5–8 business days
  • Portugal: 5–9 business days
  • Denmark: 5–11 business days
  • Poland: 4–9 business days
  • Singapore: 4–6 business days
  • Malaysia: 4–6 business days
  • Jamaica (via freight forwarder): 10–15 business days

Do you ship internationally?

Yes! We ship to the United States, United Kingdom, Canada, Australia, New Zealand, Singapore, Malaysia, and across Europe (France, Netherlands, Belgium, Germany, Italy, Spain, Ireland, Sweden, Norway, Switzerland, Portugal, Denmark, Poland).

Is shipping completely free?

Yes! We proudly offer 100% Free Insured Shipping storewide on all orders, including deliveries to Florida freight-forwarder warehouses.

How can I track my order?

As soon as your package is scanned by our carrier, an automated email containing your tracking number and tracking links will be sent directly to you.

🇯🇲 I am located in Jamaica. Can I buy from your store?

While we do not mail packages directly to Jamaican residential addresses, we proudly ship to all US-based freight forwarding addresses (such as Agape, ShipMe, Mailpac, etc.). Simply enter your dedicated Florida shipping address at checkout. We will get your package to your forwarder's warehouse completely free, and they will fly it home to you!

🔄 Returns & Refunds

What is your return policy?

We offer a 30-day return window from the date your package is delivered. Items must be unused, in their original condition, and in original packaging. EU customers have 14 days right of withdrawal. See our full Return & Refund Policy for details.

Do you accept exchanges?

We do not accept exchanges. All eligible returns will be processed as refunds only.

What if my item arrives damaged or defective?

Please contact us within 30 days of delivery at support@herodropstore.com with photos or a video. We will arrange a 100% free replacement or full refund at no cost to you.

💳 Orders & Payments

Can I cancel my order?

EU customers may cancel before fulfillment via their account dashboard. International customers should contact us immediately at support@herodropstore.com. Once an order has shipped, it cannot be cancelled.

How long do refunds take?

Approved refunds are credited back to your original payment method within 5–10 business days after we receive and inspect your return.

📞 Contact Us